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Staff Technical Support
Requests for help can be made in one of four ways:
- Dialing ext. HELP (4357) from any district phone. Someone from ETS will answer and try to help you with your tech problem immediately.
- Send an email with the site name, room number, and a description of the issue to: firstname.lastname@example.org
- From within Gmail by clicking on the application chooser on the upper right, selecting “More”, and then clicking on the Zendesk icon.
- From the district website, click on the “Login Portal: Staff” link in the upper left corner and click on Zendesk.
Accessing SBUnified’s Guest WiFi Network
To request NEO help:
Email configuration and browser settings:
For assistance with e-mail configuration and browser settings, visit our FAQ section on Zendesk.
Department Mission Statement
Educational Technology Services supports the district’s mission of ensuring the educational success of all students by researching, promoting, and supporting the effective integration of learning, collaboration, data, and communication technologies into the life and work of the Santa Barbara Unified School District community and beyond.
Department Vision Statement
Our goal is to transform our department from one that singularly supports computer and network issues to one that becomes a leader in learning, collaboration, data, and communication technologies by delivering innovative professional learning, timely technical support, and influential institutional research in partnership with our community.